Privacy Policy

Last updated: September 2026

This Privacy Policy explains what information Rafeeq collects, how it is used, and how it is protected when you use our platform.

1. Information We Collect

Category	Examples
Account details	Name, email, phone number, city, password
Identity verification	CNIC number, CNIC front/back photos (for companions and, where applicable, customers)
Booking information	Event type, event date, companion selected, payment reference/transaction ID
Companion profile data	Profile photo, bio, event preferences, CV/resume image, social media handle (if marked as an influencer)

2. How We Use Your Information

To create and manage your account.
To verify companion identity before approving them to appear on the platform.
To process membership subscriptions and individual booking payments.
To match customers with companions based on city, event type, and gender preference.
To communicate booking confirmations, rejections, or support responses.

3. Payment Information

Rafeeq does not store your full card details. Payments are made either via bank transfer (IBAN) verified manually by our team, or through our payment partner, Safepay, which processes card transactions securely on our behalf. Rafeeq only retains the transaction reference number you submit, not your card or account credentials.

4. Who Can See Your Information

Companion profiles (name, photo, bio, city, event types, verified/influencer badges) are visible to customers browsing the platform. Phone numbers are never shown publicly and are only released to a customer after their booking payment has been verified by our admin team.
CNIC numbers and CNIC images are visible only to Rafeeq's admin team, for verification purposes, and are never shared with other users or third parties.
Rafeeq does not sell or rent your personal information to third parties.

5. Data Storage and Security

Your data is stored using Google Firebase, a secure cloud database provider. Access to sensitive information (such as CNIC images and admin controls) is restricted through access-control rules that only allow admin accounts to view or manage that data.

6. Your Choices

You may update your profile information at any time by logging into your dashboard.
Companions can toggle their availability on or off to control whether their profile is shown to customers.
To request deletion of your account or data, contact us at the email below.

Rafeeq does not use your data for advertising targeting outside the platform, and does not sell personal information to data brokers or marketing companies.

7. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.

8. Contact

For privacy-related questions or data requests, contact us at support@rafeeq.pk.