Refund and Cancellation Policy

Last updated: September 2026

This policy explains how refunds and cancellations are handled for Rafeeq memberships and individual bookings.

1. Membership Subscriptions

Situation	Refund
Payment submitted but rejected by admin (invalid/unverifiable transaction)	No charge is applied — membership is not activated
Membership already active, customer wants to cancel	No refund for the remaining period; membership simply will not renew
Duplicate payment made in error	Refunded after verification — contact support with your transaction ID

2. Booking Fees (Rs 5,000 per booking)

Each companion booking has a separate fee that is split between the companion (Rs 2,500) and the platform (Rs 2,500) once confirmed.

If your payment is rejected during admin verification (for example, the transaction reference could not be confirmed), no booking is created and no amount is considered charged. If you believe you were charged in error, contact support with proof of payment.
If your booking is confirmed and you wish to cancel more than 48 hours before the event, you may request a refund of the platform's share (Rs 2,500). The companion's share (Rs 2,500) is non-refundable once the booking has been confirmed, as it compensates the companion for holding that date.
Cancellations within 48 hours of the event are non-refundable, as the companion has already reserved the time.
If a companion cancels a confirmed booking, the customer is entitled to a full refund of the Rs 5,000 booking fee.

3. How to Request a Refund

Email support@rafeeq.pk with your registered account email, the transaction ID, and the reason for the refund request.
Our team will review the request, typically within 2–3 business days.
Approved refunds are sent back to the same bank account or method the original payment was made from.

⚠️ Because payments are currently processed by bank transfer (IBAN) and manually verified, refund processing times may vary. We are working to bring card payments online through Safepay, which will make this process faster.

4. Disputes

If you disagree with a refund decision, you may escalate the matter by replying to our support response. Rafeeq reviews disputed cases on an individual basis and aims to resolve them fairly for both customers and companions.

5. Contact

For any refund or cancellation query, reach out to support@rafeeq.pk.